Well, the support is cranking into gear: This morning, Marcia, the Standards Manager at the OPSI (Office for Public Sector Information) was straight on the phone, from Admiralty House in Trafalgar Square, to find out about my problems with the Ordnance Survey. That's pretty efficient in my book.
We were talking on the phone for quite a while (well, I was, actually) and I think I must have bored her into submission as she agreed to take the matter up with Ordnance Survey when she next meets with them. (I did bang on a bit, but there was a lot to fill her in on!)
I don't want this to be a confrontational affair - experience shows that being nice and polite pays dividends in the end. She is ideally placed to mediate as she deals with these issues all the time and knows the people down at the O.S.
So - we shall see how this pans out. If it's worth having, it's worth waiting for.